Phylonoe Ltd customer privacy notice


This privacy notice tells you what to expect us to do with your personal information.

Contact details

  • What information we collect, use, and why
  • Lawful bases and data protection rights
  • Where we get personal information from
  • How long we keep information
  • Who we share information with
  • Sharing information outside the UK
  • How to complain

    • Contact details

    Email: info@phylonoe.com
    What information we collect, use, and why
    We collect or use the following information to provide and improve products and services for clients:
    • Names and contact details
    • Usage data (including information about how you interact with and use our website, products and services)
    • Account access information
    • Website user information
    We collect or use the following personal information for the operation of client or customer accounts:
    • Names and contact details
    • Account information, including registration details
    • Technical data, including information about browser and operating systems

    We collect or use the following personal information for dealing with queries, complaints or claims:
  • Names and contact details
  • Account information
  • Customer or client accounts and records

    • Lawful bases and data protection rights
    Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
    Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
    • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
    • Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
    • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
    • Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
    • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
    • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
    • If you make a request, we must respond to you without undue delay and in any event within one month.

    To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
    Our lawful bases for the collection and use of your data
    Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

    • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
    • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

      • We collect minimal information for the functioning of the website product and to keep our clients secure and to improve products and services. Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
      • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
      • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
        • We collect minimal information to keep our clients secure and to improve products and services.

        Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
        Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

        Where we get personal information from Third parties: Social platforms if used for Login such as Google, Apple, X [twitter] and Microsoft How long we keep information
        Information will kept for a maximum of 60 days

        Who we share information with
        Others we share personal information with
        Third parties:
        Social platforms when used for Login such as Google, Apple, X [twitter], Microsoft
        Sharing information outside the UK
        Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
        For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
        Organisation name: Amazon AWS

        Category of recipient: Cloud provider
        Country the personal information is sent to: Ireland
        How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)
        How to complain If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
        If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
        The ICO’s address:

        Information Commissioner’s Office
        Wycliffe House
        Water Lane
        Wilmslow
        Cheshire
        SK9 5AF

        Helpline number: 0303 123 1113

        Website: https://www.ico.org.uk/make-a-complaint

        Last updated
        3 October 2024

        Phylonoe Security Team